"With BPO contracts now accounting for 52 percent of North American outsourcing contract value, as compared to 39 percent in Q1 2003, organizations are sending a clear signal that they recognize the high value-add that BPO can deliver to their internal and external stakeholders, said NelsonHall.
"According to the firm's research, the value of global BPO contract awards in Q1 2004 reached $6.9 billion and accounted for 41 percent of awarded global outsourcing contract value, an increase from 35 percent in Q1 2003. The bulk of BPO contract value (78 percent) was derived from front-office and middle-office related services, with back-office accounting, human resources and procurement outsourcing services representing just 22 percent of global BPO contract value."
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